Stakeholder Relationship Skills - Live Virtual Classroom / International Institute for Learning (IIL)

€700 CHF

Beschreibung: Stakeholder Relationship Skills - Live Virtual Classroom

Live Virtual Classroom Dates: S1: 10.11.09 / S2:12.11.09 / S3: 17.11.09 / S4: 19.11.09 Time: 19:00-22:00 Uhr Please register with Kerstin Ullm @ kerstin.ullm@iil.com Course Level: Basic understanding of project management Intermediate/Advanced About the Program This two- day course is designed to provide project managers with the ability to: - Analyze the complexities of major stakeholder relationship categories - Apply the most appropriate interpersonal relationship skills to the different categories of relationships - Align the dynamic needs of the stakeholders with a project’s objective throughout the project life cycle Who Should Attend This program is designed for functional/line managers, program managers, project managers, and anyone who deals with various stakeholders on a regular basis. Performance Focus At the end of the course, participants will be able to: - Describe the characteristics of project relationships as they apply to specific types of stakeholders across the project life cycle - Apply a consistent method and approach to the identification of stakeholders - Use a relationship-based stakeholder assessment tool to analyze and identify ways to improve relationships in projects - Apply selected skills from four major families, defined in this course as “advocacy”, “leadership”, “rapport” and “harmony”, to improve project relationships Course Overview Getting Started *Introductions *Course structure *Course goal *Course objectives *Target audience *Participant expectations *Foundation Concepts Successful project teams *Stakeholder relationship skills and project team performance *Traditional approach to managing stakeholder relationships *Characterizing Project Stakeholder Relationships Overview of stakeholder descriptions *Categories of stakeholder relationships *Stakeholder relationships across the project life cycle *Relationship-based stakeholder assessments *Stakeholder relationship skill families *Project Advocacy Skills Overview of the advocacy family of relationship skills *“Promoting” project value *“Cracking” business cultures *“Negotiating” for resources *Project Leadership Skills Overview of leadership family of relationship skills *“Influencing” the project team *“Facilitating” project team results *“Mentoring and coaching” the project team *Practicing leadership skills *Project Rapport Skills Overview of rapport family of relationship skills *“Communicating” or rapport with clients *“Enabling change” – the preparation stages *“Enabling change” – the action stages *Practicing rapport skills *Project Harmony Skills Overview of harmony family of skills *Exploring the primary harmony skills o Networking o Creative problem-solving o Balancing to keep project objectives *Integrating harmony skills into the project manager’s repertoire Recap and Closing